*Items ordered from within the Clearance Rack portion of our store are not eligible for return or exchange.
All requests for a refund must be made within 3 days of the receipt of your order.
Please start your return process by emailing firstname.lastname@example.org or contacting us at 314-380-1010 Any request beyond 3 days will be accepted at our discretion and processed in the form of an exchange or merchandise credit only. No requests after 5 days from the delivery date will be accepted. A package is considered delivered once the first attempt is made. For this reason, it is important that you provide accurate delivery information for a location where someone will be available to receive the package. All packages sent to Vauje for return, credit or exchange must have an RMA (Return Merchandise Authorization) number referenced both inside and outside the package. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender. Be aware that RMA numbers expire 1 week from the date of issue. Your return/exchange package must be postmarked before the RMA expires. If it is postmarked after the expiration date, the package will be marked return to sender and a new RMA request will have to be made based on the existing time frame.
*If any information provided to us on the RMA request form is found to be inaccurate, we reserve the right to alter the method in which your request is resolved.
Shipping charges are not refundable under any circumstances.
We are unable to refund or exchange clearance or closeout merchandise under any circumstances.
Returns or Exchanges with a merchandise total equal to or above $200.00 will be subject to a 25% re-stocking fee.
All labels and/or descriptive tags must remain attached to the garment(s) in order to qualify for a refund or exchange. Any garment that has had the labels and/or descriptive tags removed will not be eligible for a refund or exchange under any circumstances.
Custom orders/special request/Clothing/Art/Items not carried in stock cannot be returned or exchanged for any reason. These items are ordered for your size or color taste. Make sure you know your size before ordering.
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